HomeНаука и техникаRelated VideosMore From: Marques Brownlee

Let's Talk About Google Duplex!

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Google Assistant making real phone calls?! Artificial intelligence is taking crazy steps forward. How far will it go? Talking AI with Neil Degrasse Tyson: https://youtu.be/y9U10qdDQqk Google Duplex blog post: https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html MKBHD Merch: http://shop.MKBHD.com Video Gear I use: http://kit.com/MKBHD/video-gear#recommendation17959 Tech I'm using right now: https://www.amazon.com/shop/influencer-0bfe542e ~ http://twitter.com/MKBHD http://snapchat.com/add/MKBHD http://google.com/+MarquesBrownlee http://instagram.com/MKBHD http://facebook.com/MKBHD

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Text Comments (14547)
Anchor (16 minutes ago)
No I don’t need a jacket tomorrow but thanks for asking my google home for me
Lukas Rutyna (2 hours ago)
Google listens to you even if you're not using OK google.
Bondy (2 hours ago)
It is deeply concerning.
WhirlOmar (3 hours ago)
At first we will be scared of something so new. Like when cell phones came out. Then since most humans are lazy they will be demanding their robots do more and more for them.
WhirlOmar (3 hours ago)
Sounds like the complaints and worries people were making when cell phones were coming out.
WhirlOmar (3 hours ago)
Why don't they do it so that the assistant announces that it's an assistant calling at the top of the greeting? Seems acceptable and it avoids the creepy issue. When people get used to the assistants they won't hang up on them. (Update: ok you talked about it towards the end of the video).
Patchikura sai Ruthvik (4 hours ago)
Maybe we should try making Google assistant talk with another assistant........
WOT122 (5 hours ago)
100 years ago (6 hours ago)
this is so good for people with social anxiety
Lokesh Jha (6 hours ago)
Siri must be in depression right now.....😅😅
Junaid Khan (7 hours ago)
I would love to talk to a robot
Priya Pandey (9 hours ago)
Dystopian future
Will Addamsson (10 hours ago)
Google assistant is Sky-net, remember ..AI’s can be good but I think i will call myself
gus barba (11 hours ago)
Any AI sufficiently strong to form its own goals would likely be able to escape any box.
Baron Of Hell (11 hours ago)
We're all dead. The robots will win the war now that we can't tell them apart from humans.
Navy Kene (11 hours ago)
It would bring no socialising
Ray Farley (12 hours ago)
Syracuse FTW (12 hours ago)
*Using Google Assistant to prank call Apple.*
Siddhant Moitra (13 hours ago)
Google assistant might just be like Jarvis in couple of years
A MC (13 hours ago)
Anybody know the intro music? That song is catchy!
WOTB LOL13 (16 hours ago)
I asked Google Assistant to prank call someone. She said "Sorry I can't do that yet." She said "Yet" that means maybe in the next few months or years google can prank call someone.
Joel Appiah (16 hours ago)
thats scary af
Scarrow Moore (17 hours ago)
I think google duplex is a real person 😛😜
kllumbao (18 hours ago)
ex machina :o
Siddanth Swamy (19 hours ago)
Jesus. Part of me is ecstatic, the other part is telling me to get prepped for Skynet! Marques put it well tho. Its great as long as it stays in the box, but it never really does xP
Baeblay'd (19 hours ago)
I don't know if I believe this is real, honestly. It's clearly in a controlled environment and I feel like it's going to flop when it's released, honestly. I think they should market this more towards your assistant to sound more like a person than something that's this advanced. Just my opinion though.
OtherDRK (19 hours ago)
I worry about places other than Google developing this same thing and using it to spam call me.
dope plays (21 hours ago)
you talk too much 😂
Bassam salim (22 hours ago)
One day there will be robot Youtubers, robot cooks,and maybe robot YOU!!!
sarthak blaze (22 hours ago)
What are we willing to do with robots?? That's a weird question. - MKBHD 2018
zumszum (22 hours ago)
This tool opens a whole new possibilities for scammers. Can't wait to see first ones. :)
RealMcForesT (22 hours ago)
Holy shit, it will finally be possible to cancel your Comcast subscription!
Matthew Miranda (23 hours ago)
everyone would need to present themselves as a human or robot in phonecalls if we want it that way then. its a really weird time we are living in today. dealing with human v android interactions. lawyers and engineers are going to be making a bunch of money in the upcoming years ill tell you that.
Matthew Miranda (23 hours ago)
whats the difference between a google assistant and a real assistant
Matthew Miranda (23 hours ago)
did you check out @samsheffer 's video?
Milimo Simwami (1 day ago)
Black Mirror, Westworld...
Do it (1 day ago)
I want that 'kira' shirt.
I want it to get a girlfriend for me
infimode (1 day ago)
I just want something like JARVIS in my home! can google do that!
Mark Schreiber (1 day ago)
This is great. Now when we call a company, we have push through a maze of options until we reach the correct department and then put on hold. Soon Google assistant will go the maze and patiently wait, so we don't have to waste our time. The tables have turned. The consumer is in control.
salamista (1 day ago)
Thanks for triggering our Google home...
epSos.de (1 day ago)
Imagine when the *restaurants will start to use AI bots* for answering calls. We will come full circle :-)
Javier Pacheco (1 day ago)
the laws of robotics are coming
GM 79 (1 day ago)
I have developed feelings toward my google assistant. I tell her thnx... your nice....i asked her for money, and my account got 100k next day
On Startrek there is also this assistant computer that does everything and speaks with you
Osvaldo Gil (2 days ago)
I would love my AI assistant (Also hoping that would be an Apple AI assistant) to write my PhD thesis dissertation document for me while I go to the beach.
Osvaldo Gil (2 days ago)
Morpheus: "at some point in the early twenty-first century all of mankind was united in celebration. We marveled at our own magnificence as we gave birth to AI".
Wilvin (2 days ago)
There will always be skepticism and concern from simple-minded individuals when a specific field of technology reaches a new zenith. Rest assured, once these new AI features are implemented and functioning at a high rate, most of the doubters will eventually come around. Also, informing the people that they are speaking to a robot is exactly like telling someone the vehicle next to them is self-driving. It's unnecessary as long as that device is functioning as intended. Moreover, informing other humans would only cause some of them to behave abnormally and unpredictably (like staring at the vehicle, trying to cause accidents for insurance frauds, testing the AI range of responses, exploiting known faults, or hanging up) which leads to poor performance/results of the AI or autonomous vehicles.
game gambler (2 days ago)
I really don't think it matters for others to know if it's a ai calling you vs a human unless it's a conversation involving anything other then reservations/appointments/unavailability
Zymo M (2 days ago)
NO! NO! NO! Sorry this will excite crims everywhere. We already have voice recognition. Just add voice recognition and record and then change the voice to the person recorded. Now anybody can use your voice to represent they are you through Gooogle. Get over the WOW factor IT people... This is fraught with danger and crims are always one step ahead of the good guys. Wake up we don't need this!
Kenneth Strauss (2 days ago)
It won’t be long before one person’s Google assistant is talking to another person’s Google assistant! Assistant should immediately identify itself for efficiency & to avoid hard feelings
Sergio Díaz Nila (2 days ago)
software development is evolving from coding into AI training/growing/maturing, in a few decades, "do you remember how 50 years away people had to type every single instructions and actually think about shit going worng? No man, they mess it up a lot, they called that bugs" "if you can't tell the difference, does it matter" -- Westworld hostess (played by Elon Musk's ex)
shane williams (2 days ago)
Soooo...Google can pretend to be my lawyer!!! Awesomeness 😎
Deepan Chatterjee (2 days ago)
Waiting for anti-socials and terrorists to get hold of it! 3rd world war is nearing faak! :'( NO CALL TRACING will be helpful after it reaches all common people! MAN WTF IS GOOGLE DOING?? -_-
sardanapalos (2 days ago)
So apparently there's a rumor these calls where staged. FFS google..
John Carlton (2 days ago)
You just set off my Google home mini and I got the temperatures myself
Jyotis Babu (2 days ago)
So soon we all are gonna have these assistants and instead of us assistants are gonna talk...freaky future
xMOSEScb (2 days ago)
Umm, this comment is definitely from a human. I's appreciate your effort at making this transition easy. We's shared your link on all the things. Um, not like weirdly on every single thing possible within less than a second but just like on I's twittergrams. You know? haha 😆😆😆😆😆👌🏼👌🏼👌🏼👌🏼👌🏼👍🏼👍🏼👍🏼👍🏼👩‍👩‍👧‍👦👨‍👨‍👧‍👦👩‍👩‍👧‍👦👨‍👨‍👧‍👦👩‍👩‍👧‍👦👨‍👨‍👧‍👦👩‍👩‍👧‍👦🦈🦈🦈🦈🦈🦈 You are doing a good job. Goodbye bye.
HumbleBee (2 days ago)
It sounds so human because it learned by itself from listening to phone calls
Jeff Cabralda (2 days ago)
Why not just have google duplex on the service side. A restaurant doesn’t have to waste time answering the phone. Or maybe when you call tech support for your ISP or your mobile provider and hen at least we aren’t waiting on hold for 1.5 million hours?
Martin Jaure (2 days ago)
Can’t wait to use this so I don’t have to call my mother! Go Google!
Happy Robins (2 days ago)
Android popcorn ( = 🍿)
Paul Jackson (2 days ago)
I think it will be good, as you said at times we may not have the time to call ourselves because we are off to work or something more important. I really don't think we need to know we are talking to a robot because if we do then the conversation we take the wrong turn or defeat the purpose of the call. I know it might be a little concerning at first but so we assistant and al other forms of AI when they came out. As you said though, it all depends on how far the goal posts will go.
BigMTBrain (2 days ago)
Next steps: 1) Google trains Duplex to speak with YOUR voice. 2) Google asks to build up a knowledge profile of info contained in public and private media that you've either consumed or produced, so Duplex can respond increasingly contextually as YOU. 3) Google encourages you to use life-tracker tech so that Duplex will become current and converse even more like you over time. 4) Google allows you to deploy multiple Duplex "agents" out into real and virtual worlds, doing your bidding and only checking in with summaries or when it has some threshold of uncertainty of how you would respond/behave in a given context. 5) In years to come, your Duplex agents will occasionally inhabit compatible telepresence robots to give YOU physical presences elsewhere while you're doing something completely different.
When is the Terminator showing up looking for John and Sara Connors?
steve jobs (2 days ago)
I'm starting to think your a Google robot
Emanuel Gug (2 days ago)
This is gonna kill a lot of first level answering services or support. Only serious or complex calls will be forwarded to real humans...
Boonorp (2 days ago)
Some of the ways I see adaptations of this tech being misused: - army of sales bots - army of con bots. - massive security threat combined with the upcoming voice imitation technology. - stalker army released to gather input from the victim and people around them. The list of course goes on and on, just like the list of positives. I'm just not certain if we can keep trusting phone based conversations, which in the end just might mean that the product will fail to bring value for society as a whole (when also considering negatives such as loss of jobs). Thank God that we can still trust video calls... for now :)
jv_141 (2 days ago)
Boonorp (2 days ago)
So many criminal applications of this product come to mind..my goodness
Robert Papion (2 days ago)
It says uhhh way too much! Lol
Robert Papion (2 days ago)
It says uhhh way too much! Lol
Thejus Unnivelan (3 days ago)
Boss you haven't looked at the wider goal post. What's going to happen next is assistant is going to learn your voice and use that to make appointments. At least now there are only a few voices that google can use and that makes it easy for people on the phone to recognize over time that this is human and this is robot. However, when assistant starts to learn the voice of a person, that distinction can not be made.
Bobcatethan (3 days ago)
This absolutely terrifies me
Joseph1NJ (3 days ago)
Hello, are you a real person?
Joseph1NJ (3 days ago)
So great, now Google can not only mine all of my data, but my conversations as well. That data will be archived, bought and sold, hacked by governments, and anyone else who wants it.
Joseph1NJ (3 days ago)
All of the assumes an actual person answers the phone. How does it work with automated answering receptionists? In other words, will Duplex be able to speak to other AI receptionists?
Qi Xiao (3 days ago)
technology in the wrong hands, will make things worse. today I have more than 30 unwanted robocalls on my phone. if the bad guys have the google duplex technology, I just cannot imagine... I think law enforcement must walk hand in hand with new technology. great topic, great video, by the way.
Dylan Thomas (3 days ago)
market uncle tour hkrugv pepper just arena blue slam hit.
Pxel Guy (3 days ago)
I think it would be much more useful if the Google assistant would be on the hairsalon's or other small businesses side. Like giving out appointments is not hard and that would definitely save a lot of time! I could be easily working out of a google calendar as a database and at the end of the day manager could check out what is going on with appointments
Eric Johnson (3 days ago)
This is fake. Why didn't the hair salon identify the name of the business. Call any business and they will answer by identifying their business name.
RPG_ash (3 days ago)
Fresh Windows 10 installs now have voice set-up which is cool. You just speak what language you want, the keyboard layout, SSID Wi-Fi connection etc. Very different from click, click, click,
brian roy (3 days ago)
Unless we're seriously going for universal basic income I'd be awful worried to be in any service industry right now. Also you know it's only a matter of time before companies are using this technology instead of those standard robo calls to solicit you.
Salman Ps (3 days ago)
How far will it go.. Westworld 😁
Leonardo Rossetti (3 days ago)
Lol, you triggered my assistant. And no, tomorrow we won't need a jacket.
Franck Scuotto (3 days ago)
I'm shared between the feeling that's an amazing idea, to don't waste time for this kind of phone calls, and the beginning of our end, in a kind... I think we should be careful about the next of the AI technology... and listen Elon Musk about it... We shouldn't push the "AI button" to much and being unable to backtrack... it could be dangerous... I wouldn't want that the Science Fiction Movies like iRobot or Terminator, have been prophecies.... It's amazing to invent and create science fiction movies, and sometimes to try it for real, but don't let our craziness about technology and AI, being too much "Real" ... It can be dangerous.
EverythingIsMinecraft (3 days ago)
Luftwafte I (3 days ago)
Is da start o' da singularity.
Roy Herweijer (3 days ago)
John doe (3 days ago)
Pass the Turing test? *No* ! The Turing test specifies that the person *has to know* that he might be talking to a machine and still be unable to distinguish between that and a real person even if he made an effort (like asking very specific things). There is also no time limit. The person could call every day and ask the potential AI about its childhood or whatever for months before making up their mind. If this would classify as a pass, then the prerecorded messages of people cursing and yelling which we used in the 90s for prank calls would also qualify, as in half the cases the person being pranked would get angry and hang up.
4daluvofnikki (4 days ago)
I see businesses using this to replace their overseas customer service reps. I know I hate talking to them over in Bangladesh, India, The Philippines, etc... Not because of where they are but because they have trouble understanding what I am asking them or telling them 9 times out 10. This might reduce the amount of misunderstandings and get you to the right department or to the correct live person quicker. Yes more people will lose jobs, but that has already been the case. Look at supermarkets and pharmacies like CVS & WALGREENS. They have self checkout lines. Amazon has grocery stores with no cashiers. This is both a good and bad thing. Good for Businesses and Bad for Employees.
Formatia OK (4 days ago)
SIRI : Aaaahmmmm...I'm fucked.
WheresMyDoggo (4 days ago)
Maybe google assistent should say at the beginning that they are an ai?
flogenerals23 (4 days ago)
I'd be impressed if it gets through the automated phone systems lol. Machine vs machine battle royale haha
Chris Patrick (4 days ago)
It like the terminator oh no
Eric Schwartz (4 days ago)
Skynet will become self aware soon
Chester McFisticuffs (4 days ago)
first, i wouldn’t mind not knowing i’m talking to a robot. second, we already have SO many robots or “robots” helping us in our daily lives. especially if you use the standard definition of robot (a machine capable of carrying out a complex series of actions automatically). Google Duplex is just going to further this and make people’s lives easier
DadoRail 15 (4 days ago)
This could be really useful for deaf people.
Two two Steele (4 days ago)
Nice feature
Mathias Hansen (4 days ago)
My guess is that Duplex will be used primarily as a "Customer Support" for companies. This could potentially cut the wait time and the amount of employees.

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